Debbie worked every angle she could to give us the best choice for us. She never suggested that we should do anything, other than what we felt we were able to do. She is truly awesome and a great representative for Universal Chevrolet.
I bought a truck on 11/8 and took it in for repairs on 12/4 and the dealership had it until 1/16. I was told that the delay was due to waiting on parts and after several parts were replaced, finally a remanufactured transmission was installed. I don���t think the problem is resolved and I���m not satisfied with the truck. I will probably sell it and go back to a Dodge Ram. The service manager was helpful as well as the salesman but as far as the dealership, I believe that it is all about this sell because they did not do anything to keep me as a returning customer.
Universal Chevrolet shares your frustration Mr. Bender. Unfortunately your 2015 Silverado got caught in the parts shortage created by the UAW strike at the end of last year. It took until January for GM to work their way through the backlog. I can assure you that our folks in service do their best to return vehicles to customers repaired right the first time and in a timely manner. If you'd like to discuss this more, feel free to contact me directly. -- Fisher Beasley; customer relations manager; Universal Chevrolet; 919.365.6351
I scheduled an oil change and tire rotation as part of my vehicle care package. Online scheduling was quick and easy. The vehicle maintenance was completed in a timely manner and all members of the service department staff were friendly and courteous.