Customer Reviews

Very friendly and helpful

Larry Wood knows what customer service is all about. As always the Universal family did not disappoint. Thanks for all you do. Rosemary and Phillip.

Experience was excellent as always. This is the 14th car we have purchased over the years.

I took my vehicle in for regular service and had a question about some water leaking in. They did a complete inspection of the vehicle and found a few issues that I was not aware and broke them down by importance and price

Very nice and helpfull

Always a pleasure dealing with Universal and especially Larry Wood. Thanks

This is our 3rd Purchase. Very easy transaction Never about Sales Team being pleased. Wanted to make sure we were pleased.

Great service and had my car ready in a timely fashion.

Outstanding help. Very knowledgeable and help me understanding what was done.

Great customer service experience and very prompt and quick service!

I am always pleased with the way I am treated at Universal Service Department. Everyone at the service department is professional and pleasant to work with. I'm happy we purchased our vehicle from Universal Chevrolet and will always use their service department for repairs, inspections and oil changes. Thanks to Jeremy, Tony and Johnny for being there.

Super service

Great people, excellent service!!

Absolutely the best experience buying a car, Thank you

Bob Jordan is the best salesman I have met in years! No pressure, no games, no bs. And very patient. Give him a raise!

Took car in because vibration in the front and technician balance the front tires it did not fix the problem there still vibration in the car

Melinda and Johnny are always consummate professionals. At Universal, you get the positives of a large corporate entity with a local, down home feel. Everyone is like family and the employees definitely seem to enjoy their jobs. Makes the client experience so much better too! I make a point to travel 30 miles to go to Universal bc of just that!

They got my vehicle serviced quickly!

The actual service was OK, my vehicle was serviced in a good manner,, but the conversation topics (political) discussed by the service manager and his conversation partner were not welcomed. I feel everyone is entitled to their opinions, but not at your place of business especially using the strong words that were expressed. Please note that the waiting room is attached to his office so everything is heard by everyone waiting.

Always friendly and professional. They got me in at my appointed time and although there was minor snag (something to do with equipment used for safety inspection) they kept me informed and everything was taken care of. No problem; I'm happy!