561 Reviews Found
Confirmed Service Customer
The service at Universal Chevrolet is excellent. I had a flat tire when I got to work and called the service department. They came and fixed my tire without hesitation. It's great to have a dependable service department I can trust. Thank you!
Jennifer V.
Zebulon
Business Response
It's always good to hear from our customers but not under these circumstances. I'm glad we were able to repair the tire without messing up your day any more. Thank you again for the positive review you posted on Google the other week. -- Fisher Beasley; customer service manager; Universal Chevrolet; 919.365.6351
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Business Response
Thank you for the five-star review! It means so much that you took a few minutes to share your experience. -- Fisher Beasley; customer service manager; Universal Chevrolet; 919.365.6351
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Confirmed Service Customer
It sometimes feels like there’s no sense of urgency to get my appointment handled. I don’t know why I make appointments if technicians aren’t going to honor it and start when I arrive, then take their sweet time during the service. My time is often disrespected.
Jessica W.
Wendell
Business Response
Hi Jessica. The last thing we want to do is make our customers feel disrespected. I see that you brought your Cruze in for an oil leak. I hope the return visit to check the results of the dye test went much better. We apologize for an any inconvenience. If you'd like to discuss this further, feel free to reach out to me or our service manager, Johnnie Davis. -- Fisher Beasley; customer service manager; Universal Chevrolet; 919.365.6351
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Business Response
Thank you for your kind review. We are happy to pass along your comments to Lisa and the rest of the service team here at Universal Chevrolet! -- Fisher Beasley; customer service manager; Universal Chevrolet; 919.365.6351
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Business Response
This is what we like to hear! Thank you for bringing your Chevrolet Colorado in for service. -- Fisher Beasley; customer service manager; Universal Chevrolet; 919.365.6351
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Confirmed Service Customer
Very professional and courteous. Accurate with time as well.
Kenneth M.
Clayton
Business Response
It's always good to hear when our customers' visits go smoothly. Thank you for bringing your Camaro to Universal Chevrolet for service. -- Fisher Beasley; customer service manager; Universal Chevrolet; 919.365.6351
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Business Response
Thank you for the high star rating! We sincerely value your business and look forward to your next visit! -- Fisher Beasley; customer service manager; Universal Chevrolet; 919.365.6351
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Confirmed Service Customer
Staff is always very friendly.. I had my dog with me this time and even offered for him to sit in the waiting room with me while we waited. We sat outside but I was grateful for the offer!
Stacey C.
Knightdale
Business Response
We're glad to hear you enjoyed your visit. If we can be of assistance again with your Chevrolet Colorado, please do not hesitate to let us know. Thank you for your business! -- Fisher Beasley; customer service manager; Universal Chevrolet; 919.365.6351
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Confirmed Service Customer
friendly people, fast service what else and you ask for..
David M.
Wake Forest
Business Response
We're happy you found our staff to be so supportive during your experience at Universal Chevrolet. Thank you for coming in for service! -- Fisher Beasley; customer service manager; Universal Chevrolet; 919.365.6351
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Confirmed Service Customer
I went in for an oil change and a safety and emissions inspection. I had an appointment and had no problem checking in and got my car back in a timely matter.
Paul S.
Wendell
Business Response
That's what we like to hear! Thank you for letting us know our team in service provided a good experience. Let us know if we can help you again. -- Fisher Beasley; customer service manager; Universal Chevrolet; 919.365.6351
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Confirmed Service Customer
Even though I did not have an appointment, the service writer was very helpful in getting my vehicle inspected. She was very professional and kind.
Gayla K.
Wendell
Business Response
We understand things come up where customers don't know they need service or will be in the area ahead of time. I'm glad we were able to work you in and get you back on the road in a timely manner. Thank you for coming to see us! -- Fisher Beasley; customer service manager; Universal Chevrolet; 919.365.6351
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Confirmed Service Customer
As usual, my service needs were taken care of as promised. I had a scheduled appointment for a routine oil change and state inspection and everything went very smooth.
Steve G.
Zebulon
Business Response
That's what we like to hear! We appreciate you bringing your Impala to us for service. Let us know when we can be of assistance again. -- Fisher Beasley; customer service manager; Universal Chevrolet; 919.365.6351
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Confirmed Service Customer
Good people got me in quick and did what they were supposed to
Herman B.
Zebulon
Business Response
I am glad everything went as expected. Thank you for letting us service your Silverado 2500. -- Fisher Beasley; customer service manager; Universal Chevrolet; 919.365.6351
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Confirmed Service Customer
I live near the coast so I had a 2.5 hour drive to get the dealership. I was planning to drive on to Boone, NC after my service appt. so I had requested priority for my appointment time so i could get back on the road quickly. When I got there they took my car right in. The service was completed much more quickly than I expected and I was right back on the road in no time. You have a great service manager and a wonderful dealership. I'll be back.
James P.
Newport
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Confirmed Service Customer
As always I found the folks at Universal to be top notch.
Ricky R.
Zebulon
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Confirmed Sales Customer
Excellent service! The sales team was able to locate the exact Tahoe I wanted and have it available for me the next day. After dealing with other Chevrolet dealerships in the area that continued to give me a run around, it was nice to deal with knowledgeable and courteous staff who were focused on meeting the needs of the customer.
Crystal B.
Four Oaks
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Confirmed Service Customer
All the employees are very helpful and pleasant to deal with. My work was done in a timely manner and there were no issues.
Catheryn H.
Wendell
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Confirmed Service Customer
I had my appointment scheduled was in and out within a reasonable time and the staff is always professional and friendly.
Lathanette C.
Knightdale
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