Customer Reviews

We're glad everything for your Silverado was completed quickly and to your satisfaction! Thank you for bringing it to Universal Chevrolet. -- Fisher Beasley, customer service manager, Universal Chevrolet, 919.365.6351

Hi Donna. We are certainly disappointed to read you feel Universal Chevrolet let you down. Anytime we feel there is a potential safety concern, we are going to err on the side of caution. A quick Google search will show how a quick fix can cause potential hazards. The last thing we want to do is make someone having a bad day feel even worse. -- Fisher Beasley, customer service manager, Universal Chevrolet, 919.365.6351

Thank you again for taking the time to let us know how we did. We hope you have a great day! -- Fisher Beasley, customer service manager, Universal Chevrolet, 919.365.6351

Thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day. -- Fisher Beasley, customer service manager, Universal Chevrolet, 919.365.6351

Thank you for choosing Universal Chevrolet as your first choice for all your automotive needs! It is our pleasure to service your Silverado. If you're ever in need of more help, please let us know! -- Fisher Beasley, customer service manager, Universal Chevrolet, 919.365.6351

Thank you for the good star rating! We appreciate you buying your Silverado 2500 from Universal Chevrolet and bringing it back for service. -- Fisher Beasley, customer service manager, Universal Chevrolet, 919.365.6351

Thanks for highlighting our team in service! They are a great group of folks. We appreciate you bringing your Equinox to us. -- Fisher Beasley, customer service manager, Universal Chevrolet, 919.365.6351

Hello Vanessa. We really appreciate your feedback! I understand we found an issue with your heater while replacing the radiator and doing some work on the AC. I know you're a long-time customer and am glad we were able to work with you to get everything fixed. Some days you need both the heater and AC this time of year! Thank you for your business. -- Fisher Beasley, customer service manager, Universal Chevrolet, 919.365.6351

Hi Mr. Dent. The Corvettes switched to using Dexos synthetic oil a few years ago. Your 2007 C6 uses Mobil 1 synthetic. The coupon you received was simply written for the newer cars and oil. Our folks can use Mobil 1 for customers that need it, but it is more expensive. We apologize for any frustration. -- Fisher Beasley, customer service manager, Universal Chevrolet, 919.365.6351

Larry and everyone at Universal Chevrolet works hard to help customers find the right vehicle to fit their needs and budget. We're always here with the same great service whenever your Silverado 2500 needs service or another vehicle! Thank you for your company's business. -- Fisher Beasley, customer service manager, Universal Chevrolet, 919.365.6351

It is great to hear everything was done quickly and to your satisfaction! Thanks for taking the time to leave a review. -- Fisher Beasley, customer service manager, Universal Chevrolet, 919.365.6351

Thank you for sharing your experience Jim! We're glad everything went well while you were with us. Universal Chevrolet is fortunate to have Johnnie. He's put together a great team of folks in our service department. If we can be of assistance again, please do not hesitate to let us know. Thank you for your business. -- Fisher Beasley, customer service manager, Universal Chevrolet, 919.365.6351

We're so happy we were able to help you! Thank you for choosing Universal Chevrolet to service your Traverse. You know where to find us when we can be of assistance again. -- Fisher Beasley, customer service manager, Universal Chevrolet, 919.365.6351

Thank you for choosing Universal Chevrolet as your first choice for all your automotive needs! It was our pleasure to serve you. -- Fisher Beasley, customer service manager, Universal Chevrolet, 919.365.6351

Thanks for the high rating. We appreciate you bringing your Silverado to us for service. Let us know when we can be of assistance again. -- Fisher Beasley, customer service manager, Universal Chevrolet, 919.365.6351

It is great to read everything with your Silverado 3500 was done quickly and to your satisfaction! We appreciate you bringing it to us. -- Fisher Beasley, customer service manager, Universal Chevrolet, 919.365.6351

Hi Stacey. Thank you for your kind review. We will be happy to pass along your comments to the team here at Universal Chevrolet! Thank you for your business. -- Fisher Beasley, customer service manager, Universal Chevrolet, 919.365.6351

Hi Stanley. Thanks for your feedback. We've found staying open late each Tuesday works well for some of our service customers. The extra hours give them time to get things done. I'm glad we were able to take care of your Suburban. Universal Chevrolet appreciates your business. -- Fisher Beasley, customer service manager, Universal Chevrolet, 919.365.6351

Thanks for bringing in your 2006 Silverado Larry. We realize it's a bit of a drive for you so choosing us for service means a lot. Universal Chevrolet appreciates your business. -- Fisher Beasley, customer service manager, Universal Chevrolet, 919.365.6351

Thank you for your feedback Mr. Murray. It has already been shared with our folks on the service team. We understand your frustration. Unfortunately we have a limited number of loaner vehicles available, and they were simply gone at the time you brought us your Silverado. Diagnosing an issue takes time and parts had to be ordered. We maintain a inventory of ones we use on a regular basis, but it is not practical to keep everything. If you would like to discuss this further, feel free to reach out to out service manager, Johnnie Davis. He can be reached at 919.365.6351 or johnnie@universalchevy.com.