I had to bring my truck back again to fix work that had already been done but the cost was covered by the dealership. Lisa and Tony are always nice about the trouble I���ve had recently, so I will continue to bring my truck there for repairs.
Did great at troubleshooting the problem and fixing it. But took 4 days to get the part when you told me the part would be there the next day. So I was planning to be without the truck for 1.5 days but ended up without it for 5 days.
I can understand your frustration Robert. Unfortunately the GM shutdown for Covid-19 has affected our ability to get some parts in a timely manner. Parts that have appeared to be available according to the computers have turned out to no longer be there because inventories have not been updated. Things are restarting and improving now. You simply got caught in a shortage on this occasion. We apologize for any inconvenience. -- Fisher Beasley; customer relations manager; Universal Chevrolet; 919.365.6351
Everyone who helped me at Universal Chevrolet was courteuos, professional and responsive to my needs and questions. Most importantly the staff seems to valve my time as much as I do. I feel confident that the repair was expertly done.
I was greeted immediately with a friendly service advisor, Tony was very patient to address all of my concerns with the truck. He stayed in touch to give me updates. The service technician diagnosed the problem and was able to acquire the part promptly to repair my truck. Great work!
Mr. Tony and Ms. Lisa are the absolute best Service Consultants in the business. I have been purchasing cars from Universal for about 30 years or more. This is a true family business. The treat you like family from the time you begin looking a vehicle and that type of treatment does not stop, it continues even when you call and set up an appointment to have you vehicle serviced or inspected. Everyone is wonderful to deal with.
I have been a long time customer of universal purchasing at least 10 vehicles over the years. My husband received a GM recall so I contacted Vince with universal. He provided us a loaner and got us in for service quickly. Have always enjoyed working with him. my husband���s truck has an interlock device which requires intermittent blowing in a tube. the service manager jeremy assured us he knew how the device worked and it would not be a problem. when we picked it up the device was issuing a code. upon further questioning we found out that a running test had been ignored. jeremy told us he blew when the truck was started but did not know about being required to intermittently blow even though he assured us he knew how to operate it. a running test occurs when the vehicle has been running x amount of minutes and if ignored it registers as a fail. the truck was left running unoccupied when it required a test. my husband is having to jump through numerous hoops to prove the truck was in fact not in his possession at the time the fail occurred. there is also a fee he is required to pay within 2 days or the truck goes into lockdown mode until paid. when he spoke with jeremy he was told by jeremy that he did not know about periodic testing, he did not feel like calling the company to get an override for the device because it took hours on the phone and we would be billed, and we were responsible for the fee. after contacting the interlock device company we were told the paperwork for the override could be filled out ONLINE IN UNDER ONE MINUTE!!! so jeremy has not presented himself to me in a professional or trustworthy manner. he was completely unwilling to negotiate the fee when it in fact was his fault. he totally misled us when he said he knew how it worked. he was completely lazy not completing paperwork and cost us money we don���t have DIRECTLY BECAUSE OF HIS LAZINESS AND DISHONESTY. as stated i have been a long time and frequent customer but because of this ONE employee question where my next vehicle is coming from. if customers had a say jeremy would be without a job at universal. feel free to contact me if you wish to discuss further.
Thank you for sharing your experience Mrs. Edwards. We understand your frustration, but we completely disagree with your characterization of our service manager as lazy and dishonest. We are fortunate to have Jeremy with us as he routinely goes out of his way to assist our customers and make their service experiences go as smoothly as possible. We see it every day. I understand that Vince, our sales manager, has reached out to you directly about this issue. He would be happy discuss this situation with you further. Thank you again for bringing this to our attention and your family's past business. -- Fisher Beasley; customer relations manager; Universal Chevrolet; 919.365.6351