This review is over the course of 3 separate visits. The first visit, was to have front and rear brakes installed. After 4 hours (1:30pm-5:30pm) only the rear brakes were installed. It took more than 3 hours to begin the repairs. I had to reschedule the front brake installation. This also took a long time, approximately 3 hours. Then on the third visit, I had them check an AC problem. After I had to call to check if it was finished, it was diagnosed to be a bad compressor. When I went to pick up the vehicle, the contents of my entire glove box were thrown on my passenger side floor. I showed the picture I took to Lisa (always great) and she asked if I wanted someone to clean it up. I said I would take care of it. I would understand if they had to access something behind it, but put the stuff back. It was a disappointment to see this happen. So after 7+ hours across three trips, I got four new brakes, and my glove box contents thrown on the floor. I have a picture, but it won't let me attach it.
I really appreciated the friendliness & knowledge. I never felt pressured. Their patience on teaching me the new technology was awesome! (This is my 2nd Chevrolet that I purchased from Universal Chevrolet, and there's been a lot of new technology since 2015). Thank you for all that you do and for Chevrolet producing such fabulous vehicles!