They kept me informed about what was going on with my vehicle, but what started as an oil change, tire rotation and 27 point inspection took from 9 a.m. until after 4 p.m. Part of the wait was because the mechanics left for lunch for 1hour so nothing was done. I was never offered a ride home or the use of a loaner car so I was there all day. We have purchased 2 cars there and always came back for oil changes etc.,but this was the first maintenance appointment andI was very disappointed.
They called me and said they had the parts to fix my recall. I arrived at 9:00 and at 9:45 they told me they were going to order the correct parts and call me. This is uncalled for they should make sure they have the correct parts first. This will be two trips to correct a recall on your behalf.
I came in to purchase a Equinox for my wife after her wreck. As we were looking around I spotted a Traverse I liked as well. To make a long story short, I purchased both vehicles. I was pleasantly pleased at the prices. Not only the prices were great, but the customer service at Universal is magnificent. Everyone at the dealership is very very friendly. The whole staff from the salesman, parts and service are top notch. I will not buy from anywhere else. As always they treat you like family.
Melinda was very nice, courteous and helpful. She was a pleasure to do business with. I would choose her and your dealership again for my needs. Please see that she is recognized for her excellent service.