My experience was great! Everyone there was very friendly and nice. They told me what was wrong with my car, got it done, and didn't try to sell me any extra services. I'm happy that I'll have air conditioning in my car this summer!!
i had a very good experience with the car purchase on 5/1/2018. sales person was friendly, non pressuring and informative. closed the deal quickly. had a service appointment on 5/9/2018 to replace a cracked passenger side mirror that was found after purchase, at no cost. a loaner was also provided. service writer was friendly and easy to deal with. repair was made in a timely manner. i would highly recommend the sales and service dept to friends and neighbors, had a good experience with both. plan to have my car serviced at universal chevy in the future.
Bob ( my salesperson) put Zero pressure on me ,, he knew I was shopping and just kept me updated over 2 weeks on what He could or couldn't do. When we made our deal he handled the Financing and Insurance before I got there ,, this transition was a breeze! Great Job
As always, Universal treated me very well. The dealership has a strong emphasis on customer service and maintains it very well. I've done business with them for 31 years, and this manner of doing business has always been followed. I am so delighted to be associated with them.
I arrived at 8:30 and left after 11am. Took a lot longer than I had expected. All I had done was an oil change and fuel filter change. Seemed a little long to me; but, I guess they had to do something I know nothing about that took that long.
Thank you for taking the time to let us know how we did. We do our best to get customers back on the road in a timely manner. For future reference, you are always welcome to get an update on your vehicle from one of our advisors or have us take you somewhere in our complimentary shuttle. We hope you have a great day!
Universal Chevy in Wendell treats their customers with respect and honesty. It's one of the cleanest showrooms in North Carolina. It's a small town dealership in the heart of rural North Carolina where you can talk one on one with expert salesman and be satisfied that the customer comes first as they strive to earn your business.
Your kind words mean a lot to us! We have already shared them with your product specialist Dennis and the rest of the family here. Working in such a nice facility with great people makes coming to work a lot easier. Universal Chevrolet appreciates your business. Enjoy the Silverado!
We appreciate every representative who worked with us in the purchase of our new Suburban. Their prompt service and knowledgeable expertise made it a happy experience throughout. We could not have asked for better attention to our needs and concerns.
Thank you for the kind words! We realize customers don't get a new Suburban every day so we try to make it a good experience. Universal Chevrolet appreciates your business. You know where to find us if you have any questions or can be of assistance again.
We were there to get two accessories installed and a safety inspection on our 2017 Tahoe. One was to be installed by an off-site contractor. All of the work was completed correctly in less than 2 hours. My wife and I were both very pleased. Tony, our service writer also kept us informed as to the progress of the work. Thanks for a good job.