In Universal's truly fine manner, everything was handled promptly and courteously. This service was my first with my new car. I talked to a new service writer on the phone; Joanne may be her name, but I'm not sure. Tony handled it when I went in. Imagine my delight when I learned that my first oil change and tire rotation were free! I've been a Universal customer for 32 years and have always been treated very well. Universal is tops!
This was the first service apt. we had for the new car we purchased from this dealer. They were helpful in answering my questions, they did a great job in washing the car including the windows, they were efficient and pleasant to work with. I truly feel they do an excellent job in maintaining an open dialogue with their customers and it certainly is a pleasure dealing with them. I recommend anyone interested in purchasing a new car, to stop by and check out what Universal has to offer.
A very positive experience !! Every aspect of the purchase was handled in an excellent manner !! Most particularly, your sales representative, Dennis Eicher, was instrumental in my decision to purchase the car. He was very knowledgeable about the features of the car, very professional and kind. He is very customer-oriented and very ably guided me every step of the way. He is a tremendous asset to your organization !
I was getting a new set of tires on my wife's 2015 Tahoe. The service took most of the day but the service advisory took some money off of my total for the inconvenience without me even asking which was much appreciated. One of the staff even offered to order me lunch because the service was taking so long. I had taken my lab with me thinking I would just walk around down town while the service was being done. The staff at universal offered to watch my dog a min. so I could run inside to get a drink and use the bathroom. We love universal and always have a great experience with them .