I took my vehicle in for regular service and had a question about some water leaking in. They did a complete inspection of the vehicle and found a few issues that I was not aware and broke them down by importance and price
I am always pleased with the way I am treated at Universal Service Department. Everyone at the service department is professional and pleasant to work with. I'm happy we purchased our vehicle from Universal Chevrolet and will always use their service department for repairs, inspections and oil changes. Thanks to Jeremy, Tony and Johnny for being there.
Melinda and Johnny are always consummate professionals. At Universal, you get the positives of a large corporate entity with a local, down home feel. Everyone is like family and the employees definitely seem to enjoy their jobs. Makes the client experience so much better too! I make a point to travel 30 miles to go to Universal bc of just that!
The actual service was OK, my vehicle was serviced in a good manner,, but the conversation topics (political) discussed by the service manager and his conversation partner were not welcomed. I feel everyone is entitled to their opinions, but not at your place of business especially using the strong words that were expressed. Please note that the waiting room is attached to his office so everything is heard by everyone waiting.
Always friendly and professional. They got me in at my appointed time and although there was minor snag (something to do with equipment used for safety inspection) they kept me informed and everything was taken care of. No problem; I'm happy!