I was in a dire situation on Saturday night around 7:45. I had to be able to get to church because I work there. I knew I could Paul. and would help. He met me at the dealership after I got the battery jumped. Keeping the car running to meet him was difficult. He put me in a loaner and service handled the repair on Monday. Thank you Universal Chevrolet.
Debbie Doan is awesome . She is the best salesperson I have ever dealt with . If I do buy another vehicle it would because of her .I have already recommend her friends of mine . As I said she is the best
I was not very happy with having to pay over $670 for a parking switch on a 2015 Colorado but the work was necessary due to my key getting locked in the ignition. However, Tony (service mgr) was very pleasant to work with and they did a terrific job of getting the switch installed in a timely manner. I was very impressed with the lobby and I was able to easily get online and work while the team was taking care of my truck. I live in Mebane and work in the RTP area and I will not hesitate to drive that far again for a major service just for the great service!
I had an issue with my truck cutting off while driving.. This is the second time I have brought the vehicle to Universal Chev. for this issue. Tony has been very helpful trying to track it down.. Thank you for the great customer service
We understand how a recurring, intermittent issue can be frustrating for customers. We get frustrated too. We're glad Tony has been taking care of you. Thank you for giving our service team another crack at it. It is our pleasure to serve you.
Online scheduling is very convenient, but some jobs go faster than planned. Sometimes they take longer. We're glad Tony was able to find a window and work your Silverado into the schedule. Thank you for your business.