I called Universal Chevrolet because I knew Mr. Larry Wood who works there. I have dealt with him over the years and have always found him to be upfront and honest with me. All the personnel I met at the dealership were very cordial. I will not hesitate to recommend others to deal with Universal Chevrolet. I am enjoying my new truck.
The service was simple, just an oil change. We were greeted by the three folks in the service advisor area. Tony let us know when the work was completed. The truck was serviced quickly and were on our way in no time. The waiting room is clean and the furniture is spaced out to honor social distancing. Everyone is friendly.
Experience was very good and car is fixed, I guess. The fact that you have a salesperson who is willing to go the extra mile says volumes. As long as Larry Wood is around, I think I'll be ok with Universal Chev.
Larry Wood was fantastic from our initial conversation, I have been looking at purchasing a new vehicle since July 2020 but I had not come across the exact vehicle nor car buying experience. I came across my new vehicle via the Chevrolet.com website as it was in transit to Universal Chevrolet, I contacted Universal Chevrolet and first spoke to Larry Wood. First impressions are everything, he was courteous, professional, honest, and responsive to my questions in helping me purchase my new vehicle over the phone from 3 hours away in Richmond, VA. Overall an outstanding customer service experience, Universal Chevrolet is lucky to have him.
ARRIVED ON MONDAY THE 28TH & EXPRESSED WHAT I WAS LOOKING FOR. MR. EICHER FOUND ME A VEHICLE AND I PICKED UP ON WEDNESDAY THE 30TH. ALL THE PAPERWORK TOOK LESS THAN AN HOUR. COULDN'T ASK FOR A SMOOTHER TRANSACTION.