Customer Reviews

Service and sales are always great to Deal with

Top notch as always

Mr. Jim Gardner along Bob Jordan are great assets to Universal Chevy. I always look forward to working with both of them on all of my needs.

Love this hometown Dealership

Very polite and did what they said they would do

This review is over the course of 3 separate visits. The first visit, was to have front and rear brakes installed. After 4 hours (1:30pm-5:30pm) only the rear brakes were installed. It took more than 3 hours to begin the repairs. I had to reschedule the front brake installation. This also took a long time, approximately 3 hours. Then on the third visit, I had them check an AC problem. After I had to call to check if it was finished, it was diagnosed to be a bad compressor. When I went to pick up the vehicle, the contents of my entire glove box were thrown on my passenger side floor. I showed the picture I took to Lisa (always great) and she asked if I wanted someone to clean it up. I said I would take care of it. I would understand if they had to access something behind it, but put the stuff back. It was a disappointment to see this happen. So after 7+ hours across three trips, I got four new brakes, and my glove box contents thrown on the floor. I have a picture, but it won't let me attach it.

Great service

No issues at all. Fast service. Friendly folks.

I arrived at my appointed time and everything was taken care of on a timely basis...as usual. Very professional and efficient...as usual.

Friendly and welcoming

I really appreciated the friendliness & knowledge. I never felt pressured. Their patience on teaching me the new technology was awesome! (This is my 2nd Chevrolet that I purchased from Universal Chevrolet, and there's been a lot of new technology since 2015). Thank you for all that you do and for Chevrolet producing such fabulous vehicles!

It was a pleasure working with all of the staff to get where I needed on this new truck.

very good staff to work with

All my questions were answered with no pressure. All personnel was highly professional and easy to work with especially Debbie Doan and Joan

I was amazed at how I was instructed and informed of what was going to happened and the time it was going to take.

Professionally done in timely manner.

Very friendly and informative.

they fixed a big problem with a new truck. I was disappointed in truck . But the wonderful staff fixed the problem . they are wonderful people

It was great!

Quick and effective, friendly service