I felt like everyone was really sincere and down to earth. I liked the fact that it is a small town dealership. Everyone was so nice and I never felt pressured. All of the sales staff were really helpful and were willing to work with me to find what I wanted. In the end, I ended up with a great truck! Thank you!
Thank you for taking a few minutes to tell us about your visit. We apologize for the delay in getting your Colorado back to you. As for the pricing we did recently adjust our rates, but we also check our prices against other GM dealerships in the area to make sure we stay competitive. We appreciate your business. -- Fisher Beasley; customer relations manager; Universal Chevrolet; 919.365.6351
the dealership may be OK, Melinda my service advisor is OK - Jeremy your service manager is unprofessional and a thief. I have filed a complaint with the BBB after the "service" I received on Dec 23rd - a major repair was done on my vehicle with no authorization or communication by the dealership after having my car all weekend. When I questioned the repair I was told "we can take the gasket off and put the old one back on" sure - and cause potential irreparable damage to my only source of transportation??? I used to run a body shop, I know how this all works and I wasn't born yesterday. I can promise you I will never go back to this dealership again and will be happy to tell people about my experience. You're potentially losing customers because of 1 person - Jeremy.
Thank you for reaching out again Ms. Shearl. I see all the survey responses from our customers - good and bad. No one is perfect, but what you've described is not at all what our customers experience on a typical service visit. We will be responding to all of your issues directly through the Better Business Bureau, but we do want to make it clear that our service manager is not a thief. Mr. Peaden is a GM Master Technician with over 18 years of experience in the industry and can perform nearly any repair needed on a vehicle. Universal Chevrolet and our customers are fortunate to have him. -- Fisher Beasley; customer relations manager; Universal Chevrolet; 919.365.6351
I want to extend my greatest appreciation to three if your employees.Debbie Doan for selling me this great vehicle. Melinda Smith for being on my side. Jerime Peaden for solving an issue that I had all but given up on.Thanks to you all.
Another amazing experience with Universal Chevrolet. This was the third vehicle we have purchased from UC and it won’t be the last. All I had to do was send Vince an email telling him what we wanted and with the right car on the lot, easy no hassle pricing it was a ‘done deal’. Even though we have moved 600 miles away, buying from a friendly dealer I trust is worth the time. I have and will continue to recommend UC to all of my family and friends.