Customer Reviews

Great service in a timely matter.

Everything was great! My Suburban was serviced and ready when promised!

friendly people all of my concerns were addressed and service was completed timely.

nice waiting room, timely service, nice people

Verry disappointed by service guy he was very disrespectful to my daughter that is 20 years old he would not order her a license plate bracket for her car because he said her dad needed to call I don’t know why because I think a 20 year old can make her own decisions about a $30.00 part she wanted for her car?

Very nice! Everyone was very friendly.

Had front brakes replaced on truck. Work was done correctly. Our service advisor Tony kept us advised of progress. Job was completed ahead of estimated time. Great job guys.

Everyone there was really nice and kelp me informed of what was going on.

My oil change, tire rotation, and multi-point inspection for my 2017 Z71 Colorado was a great experience. However, when I got my vehicle back, I drove about 2 miles and got a "check engine" light and a "traction control error" light. I drove it back to the dealer, they checked it out, reset everything, and I was on my way in no time. Again, just a few mile from the dealer the same thing occurred. I turned around and drove back to the dealer, who gave it immediate attention. They reset it again, and things seem to be ok now. I mention this because this is not the first time something like this happened with an oil change, tire rotation, and multi-point inspection. I think Chevrolet needs to review this issue as I've heard it has happened many times with the Colorado. Thanks, JLD

Made appointment and they were ready for me when I arrived. Service was extremely fast! Thanks!

43 years of business relationship and continued first rate service

Mighty accommodating and found the truck I wanted.

I called them because my engine light was on and I had it check before that and it was the catalytic converter and I told them that , So I schedule an appointment to get it fix, I took it in the night before and the next day at 4:00 I call to see if it was ready and the answer was no , I asked why and he said just finish the test and it would be 2 days before they get the parts . so I had to pick the car up and being it back the following Monday . Which I dropped it off the night before . I call them on Monday at 4:00 to see if it was ready and the answer was no. I ask why and he said it had to cool off before he could work on it . so finally Tuesday it was ready. Now , there was no communication the day I made the appointment that they didn't have the parts and he was only going to check it out the first day and I would have to bring it back and be without a car for 3 days . After all that I told them to replace the two sensor while they was there but that wasn't done . I was going there for my major work on the car but I will go to a different dealer.

fast, efficent service--I trust them!

The experience could not have been more professionally managed, the communication was very through and all the scheduling was on time and convenient.

The people were nice and courteous the service was done prompt and everything was fine

I couldn't be happier with my entire dealership experience. Incredible staff! They really made me feel like FAMILY.

Dropped my car off early that morning for oil change and tire rotation. Received a call way before I was scheduled to pick it up at 1:00 saying it was ready. Service is great and staff is friendly.

Universal has a great sales and service team. Always get great service

Dealership did not fix my issue. They did not have the tool to resolve the repair and I have made three requests to repair a seat still with no response