Ever since I have bought my first Vehicle from Universal I have been made to feel more like family than Customer. I have been trusted with personal Cell Phone numbers, at any time I can ask to see anyone and Immediately be given an audience with that person. When Kathy answers the phone, you feel like she enjoys her work and is quick to make you feel welcome. Mr. White, Travis, Tony have gone out of their way to accommodate my needs. Thanks, Universal for being at least one business I can still find SERVICE, and customer appreciation.
I had an issue with the new truck and it was a factory defect in the heating system for the DEF fluid. The dealership went out of their way to schedule and I came in and they corrected the problem. There was a long process and I was given a car to drive so that I did not have to sit around. I was very pleased and happy when I got the truck back. I always get good service there in a quick manner. Everyone is always so bubbly and happy to serve the customers. Thank You.
My experience was timely, courteous, and professional. Service explained my diagnosis and a schedule to repair my Tahoe. They kept informed and assisted me with all the associated transportation during the diagnosis and repair interval. I could not be more pleased
We appreciate your positive review and your company's business! We hope you enjoy the Premier Plus Suburban. It was our pleasure to serve you, Patrick. -- Fisher Beasley; customer service manager; Universal Chevrolet; 919.365.6351
Your wonderful feedback and rating mean a lot to us. We do our best to look at things from our customers' perspective. Thank you for bringing your Suburban to Universal again for service! -- Fisher Beasley; customer service manager; Universal Chevrolet; 919.365.6351
This was the most pleasurable vehicle buying experience we have ever had. Our sales associate, Bob Jordan, was friendly, knowledgeable and provided us with information and options without making us feel any pressure to buy. Joan in the finance department was also a pleasure to deal with, helping us find the option that best suited our needs. Everyone at the dealership was quick with a smile and asked if we were being helped and if there was anything we needed. Definitely the best dealership we have dealt with. We will buy from them again. 10/10
Thanks Scott! We strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Universal Chevrolet. I've already shared your comments with Bob and Joan. It was our pleasure to help you upgrade from the Nissan Altima to a new Silverado. -- Fisher Beasley; customer service manager; Universal Chevrolet; 919.365.6351