769 Reviews Found
Confirmed Service Customer
Everyone was helpful, courteous and explained what was being done. The work was done in a good time and the results of the repairs were obvious. My truck drove like a new truck. Thank You.
John K.
Four Oaks
Business Response
Your 2016 Silverado diesel is just getting started! We hope you enjoy it for a long, long time! Thank you for your business. -- Fisher Beasley, customer service manager, Universal Chevrolet, 919.365.6351
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Confirmed Sales Customer
Dennis Eicher was/is amazing! He made purchasing this vehicle super easy!
Valued C.
Louisburg
Business Response
Thank you for the county's business! Universal Chevrolet has several folks that live in Franklin County. Please keep us in mind for when we can be of assistance again. -- Fisher Beasley, customer service manager, Universal Chevrolet, 919.365.6351
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Confirmed Service Customer
It was a wonderful experience. I went on line, set up an appointment and dropped off my truck. Also, I received a text when my vehicle was finished which was also done in a timely fashion. Thank you, Joshua Ritch
Valued E.
Wendell
Business Response
Thanks Joshua. We're glad you had such a wonderful experience with us! Thank you for bringing your Silverado to Universal Chevrolet for service. We appreciate your business! -- Fisher Beasley, customer service manager, Universal Chevrolet, 919.365.6351
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Confirmed Service Customer
Great service , nice very nice people to deal with.
Chris B.
Selma
Business Response
Hi there Chris. Your satisfaction is our top priority. It was our pleasure to service your Silverado 3500. -- Fisher Beasley, customer service manager, Universal Chevrolet, 919.365.6351
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Business Response
We appreciate the kind words - and your company's business. We will be sure to share this with Tony. When we can help again, just let us know! -- Fisher Beasley, customer service manager, Universal Chevrolet, 919.365.6351
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Confirmed Service Customer
I bought my current Tahoe from this dealership. I have been taking my vehicles here for years. My earliest experience was with Lee, at the time the service manager. He took care of my problems, explained in detail work I needed and always did it in a sincere personal way. I trusted him, his judgement and I trust the dealership. I now work wit Tony, who has continued providing this honest, down home service. Best dealership I have ever worked with.
James M.
Knightdale
Business Response
Thank you for the kind words James! We will be sure to pass them along to Lee and Tony. Our goal is to provide our customers with a comfortable and stress-free experience. It sounds like we did a good job with that on your recent service visit. Thank you for bringing your Tahoe to Universal Chevrolet. -- Fisher Beasley, customer service manager, Universal Chevrolet, 919.365.6351
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Confirmed Service Customer
Tony has been extremely patient, courteous and helpful. The repair authorization and cost were held up in a dispute with an extended warranty agreement that was purchased from another company. We are satisfied that Universal has finally been approved to make the repairs because we feel confident that it will be fixed properly and think Universal deserved the business after all they have through after 2 weeks!
Valued S.
Raleigh
Business Response
Thank you for your patience Romy. We have no problem with warranty work and definitely appreciate your business. We just need to make sure the repair is approved so we can get paid for doing it. Sometimes that takes a little longer with a third party warranty. Thank you for bringing your 2013 Silverado to Universal Chevrolet. -- Fisher Beasley, customer service manager, Universal Chevrolet, 919.365.6351
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Business Response
Hi Donna. Thank you so much for the positive review! We sincerely value your business and look forward to your next visit! -- Fisher Beasley, customer service manager, Universal Chevrolet, 919.365.6351
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Confirmed Service Customer
The service was an oil change. We were greeted in a friendly manner and kept informed as to the progress. Very good experience. Tony keeps his customers informed. Thanks.
Thomas G.
Cary
Business Response
Thank you for taking the time to let us know how we did. We will be sure to share your comments with Tony. We hope you have a great day! -- Fisher Beasley, customer service manager, Universal Chevrolet, 919.365.6351
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Confirmed Service Customer
I liked the convenience of being able to schedule online. While the appointment time I chose was not available, I got a very nice call asking if I could come in later to limit my wait time. Everyone was very friendly and welcoming! They make a somewhat dreadful task something to look forward to!
Shannon M.
Clayton
Business Response
I'm a big fan of the online scheduling tool, whether it's through our website or the myChevrolet app. I use it whenever I need service. It's tied in to our service department really well, but sometimes slots can get double booked. Thank you for being flexible. We understand the feelings we get from seeing customers isn't always the same as theirs. Thank you for your business. -- Fisher Beasley, customer service manager, Universal Chevrolet, 919.365.6351
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Confirmed Service Customer
Called ahead to get tires fixed. One leaking. Was told on the phone they could put in Nirtrogen. When I got there I was told they do not do it there!!!! Have to send the truck somewhere else for that???? I have a loose steering wheel. Was told I would have to buy a gear $1,800 or more. I have insurance for that thank goodness. Now to wait and see if you honor the insurance. Don't know where I stand with that one. Also I had a nail in a tire, and it is near a plug. Was told I needed a tire and that because of policy you could not fix. I have insurance for that to. See how it turns out. I sent my insurance forms in to Johnnie and will see if I come back if you honor the insurance that I bought when I bought the truck. I have been very satisfied so far with your service up to this date.
John K.
Four Oaks
Business Response
Thank you for sharing your experience John. We appreciate the work and accept customers' insurance and warranties. We just need to make sure the repairs are covered or approved so we can get paid. It sounds like you may have spoken with someone new in our call center. We will be sure to educate them on the services we offer. Universal Chevrolet does not fill its customers' tires with nitrogen. We know some other dealerships do it, but we have held off to reduce expenses for our customers. The air we breathe - and put in tires - is nearly 80 percent nitrogen. -- Fisher Beasley, customer service manager, Universal Chevrolet, 919.365.6351
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Business Response
Hi Mrs. Peele. We are glad we could help! You know where to find us when we can service your Cadillac again. -- Fisher Beasley, customer service manager, Universal Chevrolet, 919.365.6351
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Confirmed Service Customer
There were accomadating when the part needed to repair my vehicle was on national backlog and kept me informed of repair status. Great customer service....
Stanley G.
Raleigh
Business Response
Thank you for understanding. If we do not have a part, our folks can usually get it from a dealer in the area or the distribution center in Charlotte. Unfortunately air conditioning issues are quite common this time of year. We hope the loaner vehicle was okay and your Suburban doesn't give you any more trouble. We appreciate your business. -- Fisher Beasley, customer service manager, Universal Chevrolet, 919.365.6351
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Business Response
Hi Debbie. Thank you for taking time to share your experience with us! We appreciate your business! -- Fisher Beasley, customer service manager, Universal Chevrolet, 919.365.6351
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Confirmed Sales Customer
The entire purchase process was great from the moment we walked in the door of the dealership to the time we left. Test drive, trade, purchase, financing and on our way in less than three hours. Thanks to all!
George S.
Bear Creek
Business Response
Thank you for your business George! It was our pleasure to serve you. Enjoy the Equinox! -- Fisher Beasley, customer service manager, Universal Chevrolet, 919.365.6351
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Confirmed Service Customer
You guys are the very best in getting me in, your hospitality, and doing what’s right. Thank you!!
Beth W.
Clayton
Business Response
Hi Beth. Reviews like this give us motivation and help us ensure we provide high-quality care! Universal Chevrolet appreciates your business. -- Fisher Beasley, customer service manager, Universal Chevrolet, 919.365.6351
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Confirmed Service Customer
The nicest folks you will ever come in contact with. Wouldn't go anywhere else. Great job!!!!
Peggy P.
Raleigh
Business Response
Thank you for choosing Universal Chevrolet as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit! -- Fisher Beasley, customer service manager, Universal Chevrolet, 919.365.6351
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Business Response
We're glad everything was completed quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help! -- Fisher Beasley, customer service manager, Universal Chevrolet, 919.365.6351
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Business Response
We appreciate your positive review about your recent experience with us! Thank you for bringing your Silverado to Universal Chevrolet. -- Fisher Beasley, customer service manager, Universal Chevrolet, 919.365.6351
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Business Response
Thank you for answering our survey. We view our employees and customers as a big family. It's always good hear we make our customers feel that way. Thank you for bringing your Silverado in for service. -- Fisher Beasley, customer service manager, Universal Chevrolet, 919.365.6351