I was getting a new set of tires on my wife's 2015 Tahoe. The service took most of the day but the service advisory took some money off of my total for the inconvenience without me even asking which was much appreciated. One of the staff even offered to order me lunch because the service was taking so long. I had taken my lab with me thinking I would just walk around down town while the service was being done. The staff at universal offered to watch my dog a min. so I could run inside to get a drink and use the bathroom. We love universal and always have a great experience with them .