Reviews

It was great

Wonderful. As an older person, with the location and people it was like stepping back in time to a good place. We even walked to an old time hot dog place for lunch. I will be buying a new Chevrolet EV when they are readily available. I have searched for a vehicle for over a year all over the East coast without success. It's impossible to buy a car that has everything on it. I've talked to countless salespeople and internet robots only to be given the run around. Buy this and we will add thousands in extra dealer profit and it can take up to a year to get what you want. I walked into Universal, went to the first person I saw, Charlie Peele, pointed at a vehicle I wanted and he said he would let me know in a couple of days. They found one, brought it in for me and we love it. Larry Wood gets special credit for teaching my wife how the new fangled vehicle works. I will be back.

On time. Friendly.

Hands down the best customer service I have ever received working with a dealership. Great communications and updates throughout the day on the vehicle. Easy drop and and pick up process. Everything was taken care of on the vehicle. Great job!

Working with Justin was wonderful, would highly recommend.

They would not work on truck it sat for 2 days with nobody look at it and no rental I have go somewhere else this is the second time I was there and disappointed I hope I never have to come back

The team at Universal went above and beyond ensuring my vehicle was better than when I dropped it off for service.

Great customer service.

Had an appointment but waited almost 4 hours for what should have been a quick, routine check. After 2.5 hrs, was told an estimate was being prepared. That took an hour. We had another commitment so requested my keys and were on the way out of the garage when the estimate was suddenly available. For $6,000+. Was stunned - and it was mentioned I might be better off buying a new car. When pressed, we were told the car was safe to drive and the work wasn’t imminently necessary. I used to trust Universal.

Excellent